terms & conditions

Giveaway Terms & Conditions - Elegance in Heritage

By entering this giveaway, you agree to the following terms and conditions.

Eligibility:

Entry is open to Australian residents aged 18 years or older.

How to Enter:

There are two ways to enter the giveaway:

1.Attend the Elegance in Heritage Exhibition at ANCA Gallery (5–13 July 2025):

5 entries for attending the Opening Night on Saturday, 5 July 2025 and scanning the QR code on-site

2 entries for attending the exhibition on any other day between 6 and 13 July 2025, and scanning the QR code

2.Enter via Instagram by:

Following @thomascoenjewellery

Liking the official giveaway post

Tagging a friend in the comments

Sharing the giveaway post to your Instagram Story for an extra entry

Entry Deadline:

Entries close at 11:59PM AEST on 13 July 2025.

Prize:

One winner will receive a handcrafted jewellery piece by Thomas Coen Bonson. The piece will be made available within 30 days of the competition closing.

Winner Notification:

The winner will be drawn at random and contacted via email or Instagram direct message within 3 business days of the competition closing.

Additional Terms:

The prize is not transferable or redeemable for cash.

The winner agrees to have their first name and last initial announced via Thomas Coen Jewellery’s social media.

By entering, you consent to receiving occasional marketing communications from Thomas Coen Jewellery.

This promotion is in no way sponsored, endorsed, or administered by Instagram or Facebook.

Promoter:

Thomas Coen Jewellery

Faults

As my jewellery is both handmade as well as handcrafted, there will always be some variations between pieces. Normal wear and tear on jewellery items is not considered a manufacturing fault. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact me at create@thomascoenjewellery.com.au.

Imagery of Product

I take great care to ensure that all imagery of my products is a fair representation of the scale, finish and colour of a piece. If you require further imagery, please reach out to me at create@thomascoenjewellery.com.au and I will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing.

Sizing

Should a purchased piece require resizing, please contact create@thomascoenjewellery.com.au for instructions. Customers will be responsible for all postage and redelivery charges for resizing. Resizing fees may apply, this is quoted on a case-by-case basis depending on the piece. Please consult the “Ring sizing guide” prior to ordering to ensure you order correctly or reach out to me if you need help determining your accurate size prior to ordering.

Stones

Thomas Coen Jewellery uses predominantly natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.

Your Personal Information

Any information provided by you is protected. Thomas Coen Jewellery fully appreciates and respects the importance of privacy on the internet and will not share or sell your personal information with anyone. Please see the “Privacy Policy” for more information.

Returns Policy

Thomas Coen Jewellery offers a 14 day return policy for the “Coen Collection” items. You must advise me within 48 hours of receiving your special piece of your intention to return and the jewellery must not be worn and in its original packaging. I do not offer exchanges or refunds for any item that has been altered, engraved, worn or customised in any way.

You will also need to ensure that the piece/s is/are covered by insurance in transit by the courier, and that it is required to be signed for on delivery. Thomas Coen Jewellery does not take responsibility for incoming packages while they are in transit from you.

Any custom-made to order jewellery is non-returnable and non-refundable. An order cannot be cancelled after a deposit has been paid.